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Terms of business

Terms of business

TERMS AND CONDITIONS

Carefully read the following general terms and conditions of the electronic store, as they bind you from the moment you enter our electronic store. The general terms and conditions are valid on all pages of the electronic store without exception. If you do not agree with the general conditions offered, please do not view the page and do not make a purchase through our electronic store. It is considered that with each visit or transaction made through our electronic store, you are familiar with the entire content of the general terms and conditions and that you have consented to the general terms and conditions offered without restrictions. Even in the future, until the cancellation or change of the applicable general terms and conditions, you are bound by the stated general terms and conditions with each visit or with each transaction made on our website. We will regularly update the general terms and conditions and make them accessible to everyone in their most recent and valid version in their entirety at any time without any problems.

The company Tamara Zlodej sp reserves the right to make any changes, partial or complete, to any part of the general terms and conditions without special notice. Changes are effective from the moment of publication. The company Tamara Zlodej sp undertakes that the operation of the electronic store will be in accordance with all applicable legislation.

All communication that takes place between the customer and the company Tamara Zlodej sp in electronic form is considered as if it was carried out in writing.

The electronic store is open 24 hours a day, every day. Due to various technical or other reasons, doing business through our electronic store or even accessing the store is sometimes not possible. Therefore, the company Tamara Zlodej sp reserves the right to limit or completely stop the sale of some or even all products for a certain or indefinite period of time, or to limit or completely stop access to the e-commerce site for a certain or indefinite time, or to otherwise limit or stop the operation of the e-commerce.

The user of the website does not bear any costs related to the use of the communication tool in connection with the use of the website. The company Tamara Zlodej sp does not charge any additional costs related to the use of the means of communication.

Purchases in the electronic store or in general any transmission of personal data on the pages of the electronic store are permitted only to persons of business ability over 18 years of age.

The company Tamara Zlodej sp does not assume any responsibility for any damage to your hardware or software as a result of visiting and operating the pages of the electronic store or for any damage caused by the products or in any way related to the products purchased in the electronic store.

The delivery time for products purchased in the online store is 1-3 working days.

The minimum order amount is 15 euros.

In case of refusal or non-acceptance of the package, the cost of returning the shipment is covered by the buyer.

Any disputes between the parties that originate from or are in any way related to electronic commerce are resolved amicably, otherwise the parties agree that the dispute will be resolved by the competent court in Celje applying Slovenian law.

All concluded consumer contracts and orders and invoices are stored at the company headquarters and accessible to the consumer. For all copies and information, write to info@mrbud.eu

We do not recognize any provider of out-of-court consumer dispute resolution. I am attaching a link to the online consumer dispute resolution platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

COMPLAINTS AND RETURN OF GOODS

The company Tamara Zlodej sp reserves the right to refuse a complaint in the following cases:

- if we find that the item is unusable or injury caused by your improper handling

– if the goods were not returned in their original packaging

– if the goods are sent to our address with a ransom

The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. In the error notification, the consumer must describe the error in more detail and allow the seller to inspect the item.

The consumer can notify the seller of the defect personally, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the representative of the seller with whom he concluded the contract. The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered.

A defect in the goods is considered to have already existed at the time of delivery if it appears within 6 months of delivery. The consumer's rights from the first paragraph expire after two years from the day he notified the seller about the factual error.

RIGHT TO WITHDRAW FROM CONTRACT

In accordance with the provision of article 43.č of the ZVPot, in the case of contracts concluded at a distance or outside the business premises, the consumer has the right to notify the company (in writing, orally...) within 14 days that he withdraws from the contract without having to give reason for your decision. In this case, the consumer can only be charged for the costs referred to in the seventh paragraph of Article 43.d of this Act.

In case of withdrawal from the contract, the company shall return all payments received immediately, or at the latest within 14 days after receiving the notice of withdrawal from the contract. Form for withdrawal from the contract 

The company returns the received payments to the consumer with the same means of payment that the consumer used, unless the consumer has explicitly requested the use of another means of payment and if the consumer does not bear any additional costs as a result. In the case of sales contracts, the company can withhold the refund of received payments until the return of the goods has been received. or until the consumer provides proof that he has sent the goods back, unless the company offers the option to collect the returned goods itself.

If the consumer has already received the goods and withdraws from the contract, he returns or hands them over to the company or to a person authorized by the company to accept the goods, immediately or at the latest within 14 days after the notification from the first paragraph of Article 43 of this Act, unless the company offers, to only accept the returned goods. it is considered that the consumer returns the goods on time if they are sent before the expiry of the 14 day return period.

The consumer is responsible for the decrease in the value of the goods, if the decrease in value is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods. the consumer is not responsible for the decrease in the value of the goods if the company does not inform him of the right to withdraw from the contract in accordance with point 4 of the first paragraph of Article 43 b

REGISTER IN AJPES

The company is registered with AJPES, Celje branch, registration date 16.2.2020

TERMS OF PAYMENT

METHODS OF PAYMENT - Personal collection - payment in cash or according to the pre-invoice to TRR

ORDERING PROCEDURE

 

 

To order a product, click on the desired product. In the detailed view of the product, the product information is displayed on the right side: price, size, colors and available quantities.
 

If the product you want is available, click the ADD TO CART button to add it to your shopping cart. A new window will appear where you can check your basket by clicking the VIEW&BUY button or return to the store by clicking the NOT NOW button. 

In the upper right corner, you can always monitor the products you have added to the basket. Once you have selected the desired items from our offer, you can complete the purchase by clicking on the shopping cart box.

If you have selected the VIEW&BUY button, you will see the selected product (photo, description), quantity, price and further options: CONTINUE PURCHASE; REFRESH BASKET or EMPTY BASKET. Here you also have the option to redeem a discount or enter a discount code. We have to remind you of the minimum purchase amount of EUR 15. If you have finished selecting products or making a purchase, by clicking on the CONTINUE TO CHECKOUT button, you will move to the next step ACCOUNT INFORMATION, where you enter your information (NAME, SURNAME, home address, phone number). If you want us to deliver the product to a different address, this marking below.  

BASKET VIEW: 

– If you selected the button TO THE CASHIER, the process continues with the review of all selected products in the basket. In this process, you can also increase, decrease or remove the quantities of the selected products.
– If you are satisfied with your choice, confirm on the button CONTINUE

 SELECT PAYMENT AND DELIVERY METHOD: 

- you choose the country for delivery, if you come from Slovenia, you can skip this step
- You choose the delivery method, you can choose between our chosen delivery service or personal collection, which is at our company's headquarters by prior agreement
– you choose the payment method
- check the value of the order and the amount to be paid
- if you have a discount code, just enter it in the empty box and select USE CODE, the discount will be calculated automatically and the order value will change
- you enter the delivery and invoice information
- fill in the information correctly and accurately
- if you have any note, just write it in the NOTE box
- if you want us to deliver your order to a different address than the one you provided for contact information, just state it correctly with all notes for the delivery service
– check the accuracy of the data again, if you agree with them, select CONTINUE
 

REVIEW AND CONFIRMATION OF THE ORDER:

At the top left is your contact information. Following are your products, also in pictures, which you have chosen with codes, quantities and prices, the full specification with the amounts of discounts, delivery and finally the amount to be paid. Delivery information, selected delivery and selected payment method. Here you can check your basket again and also correct the entered data.
In the blank box, you choose to agree to our general terms and conditions, which you can read at any time on our website and select SUBMIT AN ORDER. Without agreeing to the general conditions, the purchase is not possible.

ORDER PLACED:

The last step shows you your information, our company information, order number, when the order was placed, until when the order is valid, selected products, amount to pay, reference to pay, delivery information and confirmation that your order has been accepted.
 

NOTICES VIA ELECTRONIC MAIL:

When you submit your order, you will receive an Order from the website message to the specified e-mail address, which informs you that you have successfully submitted your order, and your entire order will also be attached in PDF format.
We will notify you again when your order is ready for delivery.

When you receive a message that the package has been handed over to the delivery service, you can expect the package at your address the next working day. In addition to your order, the PDF document will also contain a link to track your shipment.
 

In case of problems with placing an order, please contact us at info@mrbud.eu

 

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